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Performance Management, Senior Analyst

Company: Asurion
Location: Smyrna
Posted on: June 19, 2022

Job Description:

2022-69472Senior Analyst, Performance ManagementLocation: Smyrna, TNFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.What you will be doing: As a Senior Analyst in Consumer Electronics Performance Management, this role will have the opportunity to influence all aspects of our CE program economics and strategic priorities. The candidate will work in partnership with Supply Chain business partners to drive financial and operational initiatives and actions required to achieve the annual plan as well as full potential. The ideal candidate will have exceptional data analysis skills, the ability to translate that analysis into actionable insights for the business, high business interest and acumen, ability to influence others, critical thinking proficiency, and adaptable communication skills. The candidate must be customer-centric, have strong interpersonal skills, be able to balance the demands of a rapidly growing global company, and must be results-driven. Prior work experience within an operations focus and/or analytical environment considered favorably.Essential Duties and Responsibilities:

  • Support global CE supply chain initiatives which deliver value to Asurion and assure that these benefits are driven into the P&L in a timely manner
  • Support management with the identification and establishment of KPIs to ensure process effectiveness and efficiency
  • Establish effective data analysis to identify trends and opportunities to improve processes, education, etc. which includes preparing dashboard reports on a weekly/monthly/quarterly basis
  • Generate and analyze complex data; use various reporting tools and analysis techniques to turn data into accurate and relevant information for end users
  • Interact positively and pro-actively between departments to promote a teamwork philosophy
  • Provide ad-hoc analysis as needed to help business partners make better decisions in a timely manner
  • Propose modifications, solutions or enhancements based on performance analysis and provide insight into tradeoffs with creativity and solid business judgmentHere's what you'll bring to the team:
    • Successful track record of working through barriers and delivering results
    • Ability to build and maintain relationships and partner effectively across diverse internal and external organizations
    • Must be skilled at managing through influence rather than direct reporting relationships in a matrix management environment
    • Prior financial, operational and/or supply chain experience helpful
    • Ability to proactively identify and meet customer and stakeholder needs
    • Motivated change agent with the ability to collaborate across all levels
    • Ability to think strategically and translate strategy into practice
    • Experience in quantitative and qualitative analysis, and problem-solving techniques, root cause analysis, quality assurance practices and concepts
    • Demonstrated aptitude towards high standards for quality and performance
    • Excellent communication, interpersonal and organizational skills with a hands-on management style
    • Bachelor's Degree with 2-4 years of experience in a related field such as product management, planning, procurement, finance, vendor management, or operations preferred
    • Experience using Microsoft Office Suite products such as Excel and PowerPoint
    • Ability to interpret complex numbers, financial data, and reports
    • Apply mathematical concepts to create reports and financial records and present them effectively
    • Must be available to work during core business hours, typically Monday through Friday, daytime and be available any time as needed to support business operations and ensure deliverables are met.
    • Must be able to sit or stand for extended periods of time (up to 2 hours).
    • Must be able to lift up to 10 pounds
    • Must be able to use technology, including but not limited to, computer or laptop, monitor(s), keyboard, phone, and headset(s)
    • Must be able to work in conditions with frequent interruptions and conversational background noise while remaining focused and maintaining attention to detail
    • Must be able to type at moderate speed with minimal errors while simultaneously continuing to provide a premier experience to internal and/or external customers
    • Must be able to adapt quickly, research complex issues and make decisions with limited information
    • Must be able to apply prior learnings to new situations and adapt or adjust as needed for the specific situation without becoming frustrated when faced with ambiguity or resistance
    • Minimal travel may be required with this position (10%)We take care of you (benefits/perks):
      • Competitive pay and benefits including health, dental, and vision
      • Retirement savings plan
      • Paid time off
      • Continuing education support
      • Ongoing training to grow your skillsAbout AsurionAsurion helps people protect, connect, and enjoy the latest tech - to make life a little easier.--- Every day our 22,000 employees help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love...no matter the type of tech or where you purchased it.

Keywords: Asurion, Smyrna , Performance Management, Senior Analyst, Accounting, Auditing , Smyrna, Tennessee

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