Strategic Account Manager
Location: Nashville
Posted on: June 23, 2025
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Job Description:
Strategic Account Manager What We Need Corpay is currently
looking to hire a Strategic Account Manager within our NA Fuel
division. This position falls under our Corpay line of business and
is located in Nashville, TN. In this role, you will serve as the
primary client services contact that is responsible for supporting
retention, client satisfaction and issue resolution of their
assigned accounts. This position is responsible for assisting with
all aspects of client relationships to ensure satisfaction and
effective use of products and services. Account Managers are
assigned a portfolio of customers and is responsible for
understanding and resolving issues pertaining to products utilized
by the client. You will report directly to the Senior Manager of
Operations and regularly collaborate with various departments. How
We Work As a Strategic Account Manager, you will be expected to
work in an office environment. Corpay will set you up for success
by providing: Assigned workspace in Nashville, TN Company-issued
equipment Formal, hands-on training Role Responsibilities The
responsibilities of the role will include: Working directly with
clients to provide day to day account support, problem resolution,
research and analysis. Responding to inbound emails, fax, and phone
calls Developing and executing a client service delivery strategy
for assigned clients around the needs, contracts specifications and
cost components. Conducting regularly scheduled calls,
presentations to review business performance, including training
and education. Making decisions regarding the set up and support of
the clients assigned to their care and has the ability to approve
financial fee and or transaction concessions. Preparing and
presenting solutions in advance to retain relationships. Using
customer feedback to monitor the status of service levels,
identifies problems and revenue growth potential within the client
base. Interacting effectively with internal departments to support
customer base. Introducing and promoting other Corpay products to
satisfied client base, promoting lead generation to Relationship
Management Team Retaining client base of accounts and associated
revenue through an appropriate level of contact with clients
Meeting productivity requirements in regard to territory management
and quality contact with customers Troubleshooting of client-raised
servicing issues to determine if the issue is a system issue,
training issue, or client configuration. Developing professionally,
improving performance, and understanding the tools in place and
maximize their use. Demonstrating leadership qualities that
influence peers to work collaboratively, automating manual
processes, and using the systems available to their fullest
potential. Serving as key contributor in developing and testing new
processes and procedures that enhance the users experience. Acting
as a change agent Qualifications & Skills Minimum 4 years Call
Center or Customer service team experience Prior Account Management
or relationship management experience preferred. Ability to work
with large client base. Minimum High School or GED required.
Bachelor’s Degree or equivalent work experience preferred.
Proficiency in Microsoft Office. Salesforce knowledge is a plus.
Benefits & Perks Medical, Dental & Vision benefits available the
1st month after hire Automatic enrollment into our 401k plan
(subject to eligibility requirements) Virtual fitness classes
offered company-wide Robust PTO offerings including: major
holidays, vacation, sick, personal, & volunteer time Employee
discounts with major providers (i.e. wireless, gym, car rental,
etc.) Philanthropic support with both local and national
organizations Fun culture with company-wide contests and prizes
Keywords: , Smyrna , Strategic Account Manager, Customer Service & Call Center , Nashville, Tennessee
