Insurance Customer Service Representative
Company: Connolly Insurance Group
Location: Hixson
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Join the Connolly Insurance
Group, a steadfast and committed force in the insurance industry,
stationed right here in the heart of Hixson, Tennessee. As an
integral member of our team, your role as an Insurance Customer
Service representative places you at the forefront of customer
interactions, where your dedication and enthusiasm will shine. We
pride ourselves on delivering first-class service with a positive
attitude, ensuring each client feels valued and supported. Your
position is not just a job; it's an opportunity to make real
connections with our clients while providing them with the
necessary insurance solutions they need. Our company operates fully
on-site, creating a dynamic and collaborative work environment that
fosters professional growth and personal development. If you are
passionate about customer care and wish to be part of a welcoming
and supportive team, we encourage you to bring your unique talents
to Connolly Insurance Group. Let's make a difference together!
Benefits Annual Base Salary Bonus Opportunities Paid Time Off (PTO)
Flexible Schedule Hands on Training Mon-Fri Schedule Career Growth
Opportunities Evenings Off Paid Holidays Home/Life Work Balance
Bonus Opportunities Business Casual Attire Licensing Assistance
Available Responsibilities Client Assistance: Provide exceptional
service to clients by answering inquiries and resolving issues
related to insurance policies. Policy Management: Assist clients in
understanding their coverage, processing policy changes, and
ensuring timely issuance of new policies. Claims Support: Guide
clients through the claims process, offering support and clarity at
every step. Record Maintenance: Accurately document client
interactions, ensuring all records are current and aligned with
company standards. Feedback Gathering: Collect client feedback to
help improve service strategies and client satisfaction. Continual
Education: Stay informed about industry changes to provide accurate
and up-to-date information to clients. Requirements License:
License Preferred, willing to train. Licensing assistance
available. Education: High school diploma or equivalent required;
college degree preferred. Experience: Previous experience in a
customer service role, ideally in an insurance or financial
services environment. Communication Skills: Strong verbal and
written communication skills, with the ability to convey complex
information in a simple and engaging way. Customer Service:
Demonstrated passion for providing excellent customer service and
ability to manage challenging situations with professionalism and
empathy. Problem-Solving: Strong analytical skills and attention to
detail, with the ability to quickly understand and resolve customer
issues. Teamwork: Great interpersonal skills and the ability to
work well within a team environment. Technology: Proficiency with
office software and experience using CRM systems is a plus.
Keywords: Connolly Insurance Group, Smyrna , Insurance Customer Service Representative, Customer Service & Call Center , Hixson, Tennessee
