Showroom Customer Service Representative
Company: Ferguson
Location: Madison
Posted on: March 17, 2026
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Job Description:
Job Description Job Description Since 1953, Ferguson has been a
source of quality supplies for a variety of industries. Together We
Build Better infrastructure, better homes and better businesses. We
exist to make our customers’ complex projects simple, successful,
and sustainable. We proactively solve problems, adapt and grow to
continuously serve our customers, communities and each other.
Ferguson, a Fortune 500 company, is proud to provide best-in-class
products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication,
HVAC, Industrial, Residential Trade, Residential Building and
Remodel, Waterworks and Residential Digital Commerce. Ferguson has
approximately 36,000 associates across 1,700 locations. Ferguson is
a community of proud associates who operate with the shared purpose
of building something meaningful. You will build a career that you
are proud of, at a company you can believe in. Ferguson is
currently looking for the right individual to fill an immediate
need for a Showroom Customer Service Representative. If you have a
love of meeting people and providing phenomenal customer service
coupled with an interest in contributing directly to the bottom
line of a multi-billion-dollar organization, this is the position
for you! Schedule: Monday through Thursday 8:00 AM to 4:30 PM and
Fridays 8:00 AM to 4:00 PM (Occasional Saturday's 10am – 3pm)
Responsibilities: Assist customers on the showroom floor Strive to
increase knowledge of entire product offering Support efforts of
Outside Sales Associates Work hand-in-hand with Showroom Sales
consultants by performing the administrative functions that ensure
our customer’s needs are being met. Support the Showroom Sales team
by ensuring the delivery of personalized customer service through
timely quotations and accurate order processing. Updating customer
contracts, coordinate deliveries with the warehouse, and answer
sales calls for general information. Requirements: At least 1 year
of prior customer service experience Knowledge of plumbing
fixtures, lighting, and appliances preferred Results oriented, able
to meet goals, build relationships, and enjoy a team environment
Excellent communication for phone/in-person sales, time management
and organizational skills Ambition to succeed and self-motivated
General digital literacy Ability to multi-task Passion for customer
service Ability to learn quickly This is a commission eligible
role. The estimated total compensation range is $40,000 - $60,000
annually. At Ferguson, we care for each other. We value our
well-being just as much as our hard work. We are committed to a
holistic approach towards benefits plans and programs that support
the mental, physical and financial well-being of our associates.
Our competitive offering not only includes benefits like health,
dental, vision, paid time off, life insurance and a 401(k) with a
company match, but our associates also enjoy additional meaningful
and inclusive enhancements that are adaptable to their diverse
situations and needs, including mental health coverage, gender
affirming and family building benefits, paid parental leave,
associate discounts, community involvement opportunities and more!
- Ferguson complies with all wage regulations. The starting wage
may be higher in certain locations based on local or state wage
requirements. - The Company is an equal opportunity employer as
well as a government contractor that shall abide by the
requirements of 41 CFR 60-300.5(a), which prohibits discrimination
against qualified protected Veterans and the requirements of 41 CFR
60-741.5(A), which prohibits discrimination against qualified
individuals on the basis of disability. Ferguson Enterprises, LLC.
is an equal employment employer F/M/Disability/Vet/Sexual
Orientation/Gender Identity. Company Description The Company is an
equal opportunity employer as well as a government contractor that
shall abide by the requirements of 41 CFR 60-300.5(a), which
prohibits discrimination against qualified protected Veterans and
the requirements of 41 CFR 60-741.5(A), which prohibits
discrimination against qualified individuals on the basis of
disability.
Keywords: Ferguson, Smyrna , Showroom Customer Service Representative, Customer Service & Call Center , Madison, Tennessee
