Service Advisor

Company: All Tune Murfreesboro-6169
Location: Murfreesboro
Posted on: February 14, 2026

Job Description:

Job Description Job Description Benefits: Competitive salary Dental insurance Employee discounts Free uniforms Opportunity for advancement Paid time off Vision insurance Core Responsibilities Customer Intake: Greet customers, listen to vehicle issues, and document symptoms clearly on a Repair Order (RO) . Technical Liaison: Translate "non-technical" customer descriptions into actionable instructions for technicians. Estimating & Sales: Develop cost and time estimates for labor and parts; identify and recommend necessary preventative maintenance (upselling). Project Management: Schedule appointments, track the progress of repairs, and notify customers of any status changes or additional required work. Administrative Tasks: Maintain thorough and accurate customer records in management systems, verify warranty/insurance coverage, and process final payments. Quality Assurance: Review completed work with the customer to ensure satisfaction and explain the repairs performed. Key Skills and Qualifications Communication: Exceptional verbal and written skills for explaining complex mechanical issues to customers and suppliers Technical Knowledge: Understanding of vehicle systems (engines, brakes, electrical/electronics) to provide accurate estimates. Software Proficiency: Experience with dealership management systems is a plus. Sales & Negotiation: Ability to make ethical recommendations and additional services to meet department goals. Education: Minimum high school diploma; vocational training or ASE Service Consultant Certification is often preferred. Prefer experience of 2 years as a service writer for a dealer or repair facility. Job Title: Automotive Service Writer / Service Advisor at ATL Total Car Care Role Overview: Acts as the critical communication bridge between our guests and our technicians, translating vehicle concerns into detailed repair orders. Key Responsibilities: Customer Intake: Greet guests, perform vehicle walk-arounds, and document symptoms clearly. Estimating: Develop accurate cost and time estimates for labor and parts. Sales & Advocacy: Ethically recommend preventative maintenance and additional repairs identified by technicians. Workflow Management: Schedule appointments and maintain constant communication with guests regarding repair status. Qualifications: High school diploma or GED; ASE Service Consultant Certification is a major plus. Valid driver's license and clean driving record. 2 years of experience in automotive service writing or customer service. Proficiency in management software preferred; (esp., Tekmetric)

Keywords: All Tune Murfreesboro-6169, Smyrna , Service Advisor, Engineering , Murfreesboro, Tennessee