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Operations & Process Engineering Manager

Company: Asurion
Location: Smyrna
Posted on: January 15, 2022

Job Description:

The primary responsibilities of the Ops Engineer are to lead and develop his/her team as well as design processes and systems supporting new business initiatives. This position will be responsible for leading a team of up to 8 people including IT and Engineering professionals. The Ops Engineer will also lead and execute expansion projects to improve operational performance and to maintain logistics equipment for North America Supply Chain Operations. Will work closely with operations and maintenance to assure facility is operating well and while troubleshooting any problems. Will also serve as the direct liaison between Product Engineering and operations for the delivery and deployment of new initiatives. The scope of responsibility will be on both TLC specific and Asurion-wide improvement projects that relate to Supply Chain. Projects might include support to corporate initiatives.


  • Bachelor of Science Degree in Engineering (i.e. EE, ME, IE, QE) Required

    Work Experience:

    • 5+ years of operations/site Reliability Engineering experience in fast-paced environments
    • 5+ years of hands-on Engineering Management experience
    • Experience in Logistics or Manufacturing Industry preferred


      • Core and Leadership: Translating organizational priorities into actionable plans, leading changes and innovation, customer champion managing functional alignment, driving results, problem solving and decision making, optimizing talent, facilitating cross-functional collaboration, displaying leadership change, divine discontent, intellectual horsepower and learning agility, demonstrating credibility and influence.
      • Technical: Strong Project Management Skills, Excel and Auto CAD skills
      • Technical: Software proficiency in Outlook, Word, Power Point,
      • Functional: Familiarity with and experience in applying Six Sigma / Lean Methodologies (qualified Green Belt / Black Belt / Master Black Belt preferred)
      • Functional: Understanding of change management and improvement principles, TPS, TPM, 5S, VSM, Hoshin, Kaizen and be confident operating from a detailed process level through strategy development
      • Functional: Demonstrated skills must include strong written and oral communication, team building, resource management, problem solving, process improvement, conflict resolution, leadership, motivation, systems and process development / deployment, administration and change management.
      • Functional: Tenacious, logical and pragmatic self-starter.
      • Functional: Strong influencing and persuasive skills with the ability to effect changes.
      • Functional: Naturally analytical approach, utilizing data and measure of quality, cost, delivery to drive tangible improvement benefits.


        • Develop, mentor and coach his/her engineering team members.
        • Utilize the Asurion Everyday Leadership tools and processes
        • Manage engineering projects on North America Supply Chain (North Americas SCM) and supplier site driving: Increased yield, reduced operational costs, increased efficiencies and reporting accuracies.
        • Support the preparation of documentation and timely updates for site floor layouts and overall logistics flow
        • Support Capital Equipment purchase, installation and project management including ROI justification and selection / installation of new logistics equipment and technology
        • Lead process design efforts and teams to meet new business needs
        • Support Supplier Management Team in quality cost and delivery goals.
        • Support Lean and Continuous Improvement efforts through use of Lean tools (5S, Kaizen facilitation, Visual Controls, Waste Identification)

          About Asurion

          At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

          • Put Customers First
          • Play A Team Sport
          • Take Ownership
          • Collaborate and Then Commit
          • Reach Full Potential

            Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

Keywords: Asurion, Smyrna , Operations & Process Engineering Manager, Executive , Smyrna, Tennessee

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