Process Innovation Manager, Supply Chain

Company: Asurion
Location: Smyrna
Posted on: May 14, 2022

Job Description:

Process Innovation Manager, Supply Chain
Location: Smyrna, TN

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:
The Process Innovation Manager will own AE (advanced exchange), competitive intelligence, and risk management for specific client accounts, responsible for using data and inputs from the supply chain team to complete analysis and make decisions to inform program strategy, balancing financial targets and risk. Depending on the project or decision, this person will also be responsible for keeping track of targets and deadlines to make sure we deliver new or different capabilities on time and on budget. This person will help build and utilize dashboards to monitor program & market intelligence metrics and provide commentary (with input from the supply chain team) on why metrics are on or off track & new risks. When new risks and opportunities are identified, this person will help the team formulate fact sets, build action plans, and monitor improvements against those plans to reduce risk and inform program strategy.

Essential Duties and Responsibilities:
Performance tracking and monitoring
Define Key Performance Indicators (KPIs) for their program and work with teams across supply chain to ensure there is appropriate prioritization, ownership, and monitoring for their metrics.
Ability to understand and challenge potential program changes as accounts evolve, ensure teams are aware of changes, and understand how these changes impact performance & risk monitoring.
Identify, gather, and maintain competitive intelligence metrics to inform program opportunities, potential risk, and build program guidelines
Understand, document, and review end-to-end supply chain processes against operational goals & guiding principles. This will help identify process gaps, program risks (internal and external), similarities and differences by program that may need to be standardized and identify potential areas to explore for initiative savings.
Influence others to investigate issues and hold them accountable to report back findings and solutions that align with our program guidelines to the broader program team.
Ability to review processes and standards to identify program risks, working with area owners to identify gaps and required solutions
Program decision making
Ability to understand program economics across functional areas, products, and clients related to risk ownership and use this understanding to guide decisions for maximizing profitability.
Determine when more impactful decisions need broader alignment and ensure there is alignment and awareness across appropriate stakeholders before decisions are made.
Ensure that decisions made comply with all contractual agreements and provide guidance on program guidelines and risk to facilitate new opportunity exploration with key functional owners
Use various tools, data, and analytics to complete financial, operational, and strategic analysis, as well as gather market intelligence. Use that analysis to make decisions on potential changes or the best path forward. This should include financial impacts but also impacts to customers and external partners as well as dependencies, opportunities, and risks to present all relevant data for decision makers.
Provide inputs into pricing exercises. These inputs will be gathered from dashboards or analysis from multiple sources but will potentially need to be adjusted to address each pricing exercise. Be able to articulate key underlying assumptions on inputs provided.
Program Communication
Ability to distill highly complex information to create simple messaging to present decisions to leadership within supply chain.
Work cross functionally with business partners to coordinate the flow of information and assimilate data necessary to prepare dashboarding and presentations for use in recurring meetings with varying audience levels, including key market data/intelligence to inform broader program strategy
Determine when issues are impactful enough that escalation is needed to drive resolution (examples include systematic or operational issues that need immediate prioritization or focus). Escalate to leadership and communicate progress on resolution to stakeholders.
Serve as a key business connection between supply chain and finance, communicating changes, trends, and forecast inputs to finance to keep our financial projections as updated as possible.
Issue & Risk Management
In a complex and dynamic business such as ours, things break, and exceptions arise. When alerted by leaders across supply chain of an event that requires research, this person will work with the supply chain team to identify what happened, what we may need to do to fix it, and communicate the internal/external implications related to the issue.
Identify new risks to the program and work with correct owners to collect relevant information to inform potential new opportunities or changes
Identify root causes of issues and hold the supply chain team accountable to provide solutions that will work to minimize risk and provide guidance on a sustainable path forward. Occasionally this will require additional opportunity cost analysis to get leadership buy-in.
Project Management
Constantly solicit ideas for initiatives and projects that could help drive financial benefit from partners and stakeholders
Compile or validate analysis to determine financial benefit of initiatives.
Lead alignment conversations with cross-functional teams to prioritize and execute initiatives that improve processes or financial results.
Hold team members accountable for pulling together project plan timelines and deliverables.

Other Functions:
Other duties as assigned

Here's what you'll bring to the team :
Bachelor's degree in Finance, Economics, Engineering, Supply Chain Management, or equivalent experience required; consulting experience considered a plus
4+ years of work experience; cross-functional experience preferred (examples: multiple business lines, multiple departments within supply chain)
Strong process understanding, ability to challenge the status quo, and ask tough questions in large forums - able to understand a new process, create documentation, and identify areas of opportunity & risk
Strong understanding of key performance drivers related to supply chain including equipment and logistics cost, shrink, excess & obsolescence, inventory carrying cost, etc. and the ability to use this understanding to drive decisions and performance
Self-starter with strong desire to lead a team of direct and indirect reports across many leadership levels through complex problems to achieve desired outcomes
Systems aptitude and experience with Excel; including but not limited to developing complex formulas, financial or analytical scenario analysis with large and complex data sets.
Experience and proficiency with PowerPoint to communicate complex findings with business partners and leaders, as well as document results
Experience building efficiency in data gathering, analysis, and reporting through repeatable structure or automation; experience with SQL, VBA, PowerBi, etc. considered a plus
Position requires a strong verbal & written communication skill set and the ability to communicate well with all levels of management as well as across various disciplines
A strong ability to manage ambiguity, balancing between operation execution and strategic planning
- Ability to maintain multiple/overlapping deadlines and deliver in a timely order

We take care of you (benefits/perks):
Competitive pay and benefits including health, dental, and vision
Retirement savings plan
Paid time off
Continuing education support
Ongoing training to grow your skills

About Asurion
Asurion helps people protect, connect and enjoy the latest tech - to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.

Keywords: Asurion, Smyrna , Process Innovation Manager, Supply Chain, Executive , Smyrna, Tennessee