General Manager

Company: Citybbq
Location: Smyrna
Posted on: April 27, 2025

Job Description:

Come join City Barbeque in serving and creating happiness with America's best BBQ, while living by 4 core values:

• Safety First
• Treat others with integrity, fairness and respect
• Deliver quality without sacrifice
• Produce profit and cash flow for long-term valueThe best BBQ comes with the best benefits:
  • Quarterly Bonus Opportunities
  • Your favorite BBQ-for free (up to $2,400/year)
  • 25% discount when not working
  • Free uniforms & free pair of slip resistant shoes
  • Vacation pay*
  • 401k match up to 4% of salary*
  • Medical, dental & vision insurance after 60 days**Benefits available to those who qualify after the preliminary waiting periodPosition Summary and Mission:He/she leads a band of loyal teammates in areas such as Sales, Profits, Operations & Quality Standards and People practices, within the spirit and culture of City Barbeque.Summary of Key Responsibilities:SALES AND PROFITS:
    • Produces positive guest count and sales growth
    • Develops and executes the local store marketing plan to build relationships with civic, business, school, and professional organizations to drive sales and guest counts
    • Maximizes profits by controlling expenses within established budget guidelines and through using productivity & efficiency tools for food and labor costs.OPERATIONS AND QUALITY STANDARDS:
      • Ensure his/her restaurant meets or exceeds City Barbeque operations, sanitation and food quality standards.
      • Ensures all equipment and facilities are in compliance with Brand Standards and all government regulations and takes corrective action when required
      • Utilizes Voice of Guest feedback to improve service execution by communicating and coaching team effectively
      • Ensures all Voice of Guest callbacks and Corporate Feedback comments are resolved appropriately and closed out in system in a timely manner.PEOPLE DEVELOPMENT:
        • Ensures manager team is progressing in development of skills defined in City Map
        • Conducts 1-on-1 meetings with management team on a regular basis.
        • Provides coaching and feedback on an ongoing basis.
        • Reinforces Core Values consistently.
        • Develops employees through corporate training programs, individual development plans and assignments; provides coaching and constructive feedback to employees as needed
        • Uses consistent practices in managing performance problems, accurately and consistently documenting performance issues, confronting teammates regarding performance and reports to HR when necessary in a timely order
        • Leads management team to understand pulse of team using Employee Survey process and reacts appropriately to improve position as a premier employer in the marketplace.QUALIFICATIONS:EDUCATION/TRAINING:
          • B.A./B.S. in related field or an equivalent in education and experience preferredKNOWLEDGE/SKILLS:
            • Ability to develop positive working relationships with all restaurant personnel
            • Ability to speak clearly and listen attentively to guests and employees
            • Knowledge of and the ability to use a PC and Microsoft Office Suite
            • Ability to adapt and succeed in a fast-paced environment
            • Ability to provide exceptional customer service
            • Ability to lead and develop peopleWORK EXPERIENCE:
              • GM experience in the restaurant industry preferredCity Barbeque participates in E-verify.
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Keywords: Citybbq, Smyrna , General Manager, Executive , Smyrna, Tennessee