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Senior Manager of STAR Events & Communication

Company: Marriott
Location: Smyrna
Posted on: August 3, 2019

Job Description:

Posting Date Jun 26, 2019Job Number 19084989Job Category Human ResourcesLocation Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAPBrand Gaylord HotelsSchedule Full-timeRelocation? YesPosition Type ManagementStart Your Journey With UsGaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.JOB SUMMARYThe Sr. Manager STAR Events and Communication, leads the company's vision and objectives through the management, development and marketing of strategic internal communications and events. This manager establishes the company culture by creating communication tools, avenues and events. The Sr. level role is the SME on the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations. Additionally, is responsible for the creative development and execution of internal communications and event concepts. Directs the daily activities and performance of the Employee Communications team. The Sr. Manager of STAR Events and Communications will lead in modernizing communication tools and methods based on research and industry trends. Develop communication resources within established budgetary restraints and with fiscal responsibility.CANDIDATE PROFILEEducation and Experience* 4-year bachelor's degree in Communications or related major; 2 years' of experience in human resources, management operations, or related professional area.OR* 2-year degree in Communications or related major; 4 years' experience in human resources, management operations, or related professional area.CORE WORK ACTIVITIESLeading Hotel-Wide Internal Communication* Establishes the production of all hotel-wide communications relayed to employees through email templates, memos, fliers, posters/signage, intranet and communication stations.* Monitors the daily activities and performance of the Employee Communications team.* Prepares internal messages on behalf of property senior leadership including memos, recognition letters, invitations, and presentations for events such as leader's outings, STAR rallies, and Leadership Team meetings.Managing Employee Communication and Event Production* Analyzes service issues and identifies trends.* Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.* Reviews and audits expenses.* Plans and apportions work amongst employees with clear direction on the techniques to be used,Managing Employee Communication Goals* Audits departmental recognition and communication tools to ensure alignment with key cultural messages.* Plans and controls the budget.* Appraises employee productivity and efficiency for the purpose of recommending promotions or other changes in status.Ensuring and Providing Development of Communication Resources* Updates communication tools and methods based on research and industry trends.* Creates hotel publications requiring research, interviews, photography, writing, formatting, design, printing and distribution.* Develops in-depth PowerPoint presentations (incorporating music, video and photos) and scripts, directs and produces videos to be featured at events.* Creates clear expectations and parameters for Room duties.* Facilitates the development of creative solutions to overcome obstacles and monitors implementation to continually improve guest satisfaction results.* Advises leaders and employees on departmental and hotel-wide communication issues. Sends property-wide leader communications and refines their messages.Managing and Conducting Human Resources Activities* Interviews, selects and trains employees.* Directs the work of employees.* Sets and adjusts employee's rates of pay and hours of work.* Handles employee complaints and executes disciplinary action as needed.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott, Smyrna , Senior Manager of STAR Events & Communication, Executive , Smyrna, Tennessee

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