LPN Patient Services Coordinator
Company: Humana Inc.
Location: Smyrna
Posted on: May 26, 2023
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Job Description:
DescriptionThe Patient Services Coordinator-LPN is directly
responsible for scheduling visits and communicating with field
staff, patients, physicians, etc. to maintain proper care
coordination and continuity of care. The role also assists with
day-to-day office and staff managementResponsibilities* Manages
schedules for all patients. Edits schedule for agents calling in
sick, ensuring patients are reassigned timely. Updates agent
unavailability in worker console.* Initiates infection control
forms as needed, sends the HRD the completed - Employee Infection
Report - to upload in the worker console.* Serves as back up during
the lunch hour and other busy times including receiving calls from
the field staff and assisting with weekly case conferences. Refers
clinical questions to Branch Director as necessary.* Maintains the
client hospitalization log, including entering coordination notes,
and sending electronic log to all office, field, and sales staff.*
Completes requested schedule as task appears on the action screen.
Ensures staff are scheduled for skilled nurse/injection visits
unless an aide supervisory visit is scheduled in conjunction with
the injection visit.* Completes requested schedules for all add-ons
and applicable orders:* Schedules discharge visit / OASIS
Collection or recert visit following case conference when task
appears on action screen.* Schedules TIF OASIS collection visits
and deletes remaining schedule.* Reschedules declined or missed (if
appropriate) visits.* Processes reassigned and rescheduled visits.*
Ensures supervisory visits are scheduled.* Runs all scheduling
reports including Agent Summary Report and Missed Visits Done on
Paper Report.* Prepares weekly Agent Schedules. Performs initial
review of weekly schedule for productivity / geographic issues and
forwards schedule to Branch Director for approval prior to
distribution to staff.* Verifies visit paper notes in scheduling
console as needed.* Assists with internal transfer of patients
between branch offices.* If clinical, receives lab reports and
assesses for normality, fax a copy of lab to doctor, make a copy
for the Case Manager, and route to Medical Records Department.
Initiate Employee / Patient Infection Reports as necessary.* If
clinical, may be required to perform patient visits and / or
participate in on-call rotation.* Be a Licensed Professional Nurse
or a Licensed Vocational Nurse licensed in the state in which he /
she practices* Have at least 1 year of home health experience.*
Prior packet review / QI experience preferred.* Coding
certification is preferred.* Must possess a valid state driver - s
license and automobile liability insurance.* Must be currently
licensed in the State of employment if applicable.* Must possess
excellent communication skills, the ability to interact well with a
diverse group of individuals, strong organizational skills, and the
ability to manage and prioritize multiple assignments.* This role
requires full COVID-19 vaccination.Scheduled Weekly Hours40
Keywords: Humana Inc., Smyrna , LPN Patient Services Coordinator, Healthcare , Smyrna, Tennessee
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