Front Desk Representative - La Quinta Inn Smyrna TN
Company: La Quinta Inn and Suites
Posted on: November 24, 2022
*Guest Service Representative*
_*Our mission is Creating everlasting memories: One guest at a
Regardless of position, we look for individuals who are passionate
about providing genuine heartfelt care to our guest and
La Quinta Inn and Suites in Smyrna, TN is searching for a Guest
Service Representative. This individual will be responsible for
attending to the needs of hotel guests, especially during check-in
and check-out. Must be able to work weekends.
*ESSENTIAL JOB FUNCTIONS: *
* Providing information to guests about hotel policies, services
* Responding to requests from guests for assistance during their
* Provide information about the local area (e.g. directions, places
to eat, etc.)
* Selling rooms to "walk-in" customers.
* Entering/changing reservation information on the computer
* Posting charges to guest accounts.
* Processing payments from guests.
* Making necessary corrections to guest accounts.
* Informing housekeeping department about room
* Listening for and responding to guest complaints.
* Operating hotel switchboard or PBX.
* Cleaning the front desk area.
* Maintaining daily logs and reports.
* Balancing shift work and cash drawers.
* Any other duties assigned by Supervisor.
Candidate must meet the following criteria:
* Have reliable transportation.
* Be punctual and possess a good attendance record.
* Flexible and can work mornings, evenings, weekends and
* Demonstrate strong guest service orientation and skills.
* Exhibit exceptional communication skills.
* Capable of quickly evaluating alternatives and decide on a plan
* Proficiency in Microsoft Excel, Word and PowerPoint.
Job Type: Full-time
Pay: From $13.50 per hour
* Employee discount
* Paid time off
* 8 hour shift
* Day shift
* Night shift
* Weekend availability
Supplemental pay types:
* Bonus pay
* High school or equivalent (Preferred)
* Hotel experience: 1 year (Preferred)
Work Location: One location%58047475%
Keywords: La Quinta Inn and Suites, Smyrna , Front Desk Representative - La Quinta Inn Smyrna TN, Hospitality & Tourism , Smyrna, Tennessee
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