Customer Service Specialist

Company: Tenneco
Location: Smyrna
Posted on: September 19, 2023

Job Description:

Job Title: Customer Service Representative

Reports To: Customer Service Manager

SUMMARY

To provide stock, interchange, shipping, freight charge and certain price information and product information to customers over the phone (and email), take and key phone orders from customers, and key orders which customers send us by fax and email.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Input electronic orders

Working on customer websites (shipping/confirmations)

Excellent written communication for email for customer/public communication

Processing phone and email orders.

Processing of International Orders

Export paperwork

Strong reasoning ability.

Answer phone and email inquiries for public and customers.

Product Information from online catalog

Conflict resolution with public

Communicate order shipment information.

Expedite orders.

Verify and initiate authorization for returns.

Verify and initiate authorization for freight credits.

Filing of all necessary documentation.

Input of returns.

Inventory adjustments.

Processing of closed orders.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

AS/400 experience preferred

PC experience required (Word, Windows, Excel, Outlook)

Must have a flexible, people-oriented personality.

Must have a clear phone voice

Must have proven problem solving skills

Must be able to handle pressure and deadlines.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Keywords: Tenneco, Smyrna , Customer Service Specialist, Hospitality & Tourism , Smyrna, Tennessee