Team Leader - Urgently Hiring
Company: Pei Wei - Brentwood
Location: Brentwood
Posted on: April 23, 2024
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Job Description:
At Pei Wei, Shift Leaders directly assist our Management teams
and play a critical role in the success of our restaurants. Our
Shift Leaders share the responsibility for training and guiding the
behaviors of other team members. Success in this role requires the
ability to work all aspects a restaurant from guest service to
kitchen execution. Additionally, capacity to understand and use
back-office systems is critical to the role. Being comfortable as a
leader is essential since Shift Leaders are asked to take the lead
role in the absence of the Management.
Essential Functions:
* Certified/trained in Culinary and Front-of-the-House Operations
and can perform duties & coach/verify on a daily basis.
* Certified food handler & can effectively teach and execute
company safety and health procedures
* Effectively communicates (through live convo's, email, etc) to
Team Members, Management, & RSO
* Acts as a role model in behaviors, dress, and guest interaction.
Exhibits desired Pei Wei behaviors & standards & is a role model
for dress, behavior, & interaction w/guests & team members
* Effectively leads the team during the shift, through coaching,
delegation, and verification.
* Effectively follows/executes shift responsibilities as outlined
on mod checklist -- to include admin, reporting, scheduling, SMG
scores, cash handling, opening/closing duties, inventory/ordering,
etc.
* Effectively supports the onboarding/training process to include
scheduling * Effectively performs cash handling procedures
according to company policies
* Effectively handles Guest relations & can coach team on behaviors
to improve the guest experience
* Promptly escalates any Employee relations concerns to the gm
* Attends all store manager meetings
* Effectively executes other tasks/duties as assigned
Keywords: Pei Wei - Brentwood, Smyrna , Team Leader - Urgently Hiring, Hospitality & Tourism , Brentwood, Tennessee
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