Customer Service Account Associate
Company: T-Mobile
Location: Nashville
Posted on: May 2, 2024
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
Account Associates work as a part of a Team to astound customers
with the effective resolution, proactive account management, and
customer education. They determine and resolve root causes to
customer concerns and inquiries, identify appropriate revenue and
service enhancement opportunities, and explore customer needs to
develop loyal and profitable customers, including activations,
payment arrangements, and other collections activities, when
appropriate. This role is a learning role, where new experts are
building skills and competencies in these areas while also
demonstrating world-class skills in courtesy, concern, timely
resolution, value creation, and relationship building.Job
Responsibilities:
- Provide effective and timely resolution of various customer
inquiries and concerns.
- Build customer loyalty and value through effective account
management, identifying appropriate additional products, features,
and services, and collecting past-due balances.
- Deliver exceptional customer service using resource
documentation for reference and the automated and training tools
provided.
- Meet department productivity and quality standards.
- Approaches each call with a cando mindset and treats each
customer with respect, courtesy, and a genuine desire to help.
- Complete training requirements to learn new skills and
processes, grow knowledge of systems, and develop proficiency in
company values, organizational requirements, and competencies
needed for the Expert role.
- Education:
- High School Diploma/GED (Required)
- Work Experience:
- 6 months customer service experience preferred (Preferred)
- Knowledge, Skills and Abilities:
- Ability to work efficiently with multiple applications and
computer screens simultaneously. (Required)
- Windows (Microsoft Word, Excel, and PowerPoint preferred)
(Preferred)
- Licenses and Certifications:* At least 18 years of age* Legally
authorized to work in the United StatesTravel:Travel Required
(Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety
Sensitive Position (Yes/No):NoAt T-Mobile, our benefits exemplify
the spirit of One Team, Together! A big part of how we care for one
another is working to ensure our benefits evolve to meet the needs
of our team members. Full and part-time employees have access to
the same benefits when eligible. We cover all of the bases,
offering---medical, dental and vision insurance, a flexible
spending account, 401(k), employee stock---grants, employee stock
purchase---plan, paid time off and up to paid 12 holidays - which
total about 4 weeks for new full-time employees and about---2.5
weeks for new part-time---employees annually - paid parental and
family leave,---family building benefits, back-up care, enhanced
family support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Smyrna , Customer Service Account Associate, Hospitality & Tourism , Nashville, Tennessee
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