Customer Service Rep
Company: Disability Solutions
Location: Nashville
Posted on: May 2, 2024
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Job Description:
Loews Hotels & Co is a leading owner and operator of luxury
hotels with a portfolio consisting of 26 hotels and resorts in the
United States and Canada. Located in major city centers and resort
destinations from coast to coast, the Loews portfolio features
one-of-a-kind properties that go beyond Four Diamond standards and
embrace their "uniquely local" community in order to curate
exciting, approachable and local travel experiences for guests.The
Customer Service Representative serves within a high volume
financial shared services environment supporting an exciting
collection of hotel properties across North America. This team
member operates within a call center environment and is in constant
communication with guests via phone, email, and/or online chat
portals regarding billing inquires and disputes of hotel charges.
The Customer Service Representative works collaboratively with
other shared services and hotel team members to ensure our guests'
needs are addressed quickly and to their satisfaction. Achievement
of daily, weekly, and monthly excellence targets while delivering
extraordinary customer service to our guests and clients is of
utmost importance. The Customer Service Representative reports to
the Billing Services Manager.Job Specific Duties
Keywords: Disability Solutions, Smyrna , Customer Service Rep, Hospitality & Tourism , Nashville, Tennessee
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