Guest Service Agent
Posted on: November 7, 2019
Posting Date Oct 18, 2019 Job Number 19147073 Job Category Rooms
and Guest Services Operations Location Gaylord Opryland Resort &
Convention Center, 2800 Opryland Drive, Nashville, Tennessee,
United States VIEW ON MAP Brand Gaylord Hotels Schedule Full-time
Position Type Non-Management/Hourly Start Your Journey With Us
Gaylord Hotels is a multi-location hospitality brand guided by a
single focus: extraordinary meetings and conventions. From guest
rooms and meeting space, to entertainment and dining all in a
self-contained environment, Gaylord Hotels makes meeting planning
easy and provides attendees great networking opportunities. As a
Gaylord Hotels STAR, you'll bring your warm smile, genuine
excitement and a "consider it done" - spirit to work. In return,
you'll experience the rewards of growing your career among a team
of professionals with a passion for excellence. Ready for a change?
Take the initiative. Enjoy the Rewards. Job Summary Process all
guest check-ins, check-outs, room assignments, and room change/late
check-out requests. Secure payment; activate/reissue room keys.
Ensure rates match market codes, document exceptions. Verify/adjust
billing for guests. Communicate to appropriate staff when guests
are waiting for an available room. Advise guest of messages. Clear
departures in computer system. Coordinate with Housekeeping to
track room status and guest concerns. File guest paperwork or
documentation. Operate telephone switchboard station. Run and check
daily reports, contingency lists, and credit card authorization
reports. Supply guests with directions and information. Answer,
record, and process all guest calls, requests, questions, or
concerns; follow up to ensure each has been met to guests'
satisfaction. Arrange transportation for guests/visitors. Count and
secure bank at beginning and end of shift. Cash guests' checks,
process all payment types, vouchers, paid-outs, charges, and
provide change. Notify Security of any reports of theft. Follow
company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and
address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak using
clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals; listen and
respond appropriately to the concerns of employees. Comply with
quality assurance standards. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott, Smyrna , Guest Service Agent, Hospitality & Tourism , Smyrna, Tennessee
Didn't find what you're looking for? Search again!