Senior Human Resources Customer Support Rep (Remote available) - Located in Brentwood, TN
Company: Tractor Supply
Posted on: January 11, 2022
Located in Brentwood, TNOverview: REMOTE Opportunity! Hourly
Rate around $25/hour based on experience!This position is
responsible for serving as a point of escalation for the accurate
resolution of Human Resources (HR) inquiries and COVID case
management from Tractor Supply Company (TSC) and Petsense team
members. This includes Tier 2 HR-related issues, intake, and
management of COVID-related cases. Responsibilities:
- First point of contact and case management for all
COVID-related matters. This includes initial intake, providing
guidance consistent with Company policy, conduct contact tracing,
and follow-up with Team Members when released to return to
- Investigate and document Team Member concerns and complaints to
ensure consistent, fair, and lawful treatment to reduce risk for
- Recommends courses of action to all levels of field management
to ensure consistency with Company policy and compliance with
local, state, and federal employment laws with moderate guidance
from Manager, HR Support Center.
- Interprets and ensures compliance with current Company policies
and procedures to promote consistency in decision-making.
- Utilize standard scripts, FAQs, policy manuals, HR knowledge
base, desktop procedures and other reference materials and is
responsible for managing to pre-determined Service Level Agreements
- Follow through with any HR research or additional contact
needed by the store team members, distribution center team members,
District and Regional Managers, Store Support Center team
- Gathers, analyzes, and interprets employee relations and COVID
case data to identify trends and training opportunities.
Qualifications: Experience : 4 years of experience in an employee
relations or other Human Resources role.Education : High School
diploma is preferred. Any suitable combination of education and
experience will be considered.Professional Certifications :
NoneOther knowledge, skills, or abilities :
- Demonstrated strong problem solving, communication,
influencing, and multi-tasking skills.
- Basic knolwedge of Microsoft Excel and other Office
- Work independently, positively handle conflict, and work in a
fast-paced, changing environment.
- Detail-oriented approach to work. Company Overview: Tractor
Supply Company (TSCO), the largest rural lifestyle retailer in the
United States, is dedicated to enhancing our strong company culture
built on our Team Members' commitment to our Mission and Values.
With over 1,900 stores in 49 states and an innovative e-commerce
platform, Tractor Supply ranks in the Fortune 300 with annual
revenues of more than $11 billion and growing! Come grow your
career with us as we serve those who live "Life out Here"!Click
Here to See Why We are a Great Place to Work! Tractor Supply
Company offers a competitive Benefits package, including Medical,
Dental, & Vision plans, to all Full-time Team Members as well as
Part-time Team Members who are deemed eligible based on a minimum
hours requirement. In addition, TSC offers access to other Benefits
such as a Health Savings Account, Life Insurance, 401(k), and an
Employee Stock Purchase Plan
Keywords: Tractor Supply, Smyrna , Senior Human Resources Customer Support Rep (Remote available) - Located in Brentwood, TN, Human Resources , Smyrna, Tennessee
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