Field Technical Support Analyst - Nashville, TN
Company: Msccn
Location: Nashville
Posted on: April 4, 2026
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Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization
works with partner companies to source qualified talent for their
open roles. The following position is available to Veterans,
Transitioning Military, National Guard and Reserve Members,
Military Spouses, Wounded Warriors, and their Caregivers . If you
have the required skill set, education requirements, and
experience, please click the submit button and follow the next
steps. Unless specifically stated otherwise, this role is "On-Site"
at the location detailed in the job post. The American Red Cross is
seeking a Tech Support Analyst based in Nashville, TN. The Tech
Support Analyst will install, troubleshoot, and repair software
and/or equipment. The Tech Support Analyst will solve user's
routine to moderately complex problems with network or applications
software for internal and external users. Will also partner with
and provide support to Red Cross IT End User Services volunteers.
Perform all duties and responsibilities in compliance with standard
operating procedures and other applicable Federal, State and local
regulations. The work location for this exciting opportunity is
located at 2201 Charlotte Ave, Nashville, TN 37203. The selected
candidate will work from this Red Cross office and need to be able
to travel within a 5 minute to 4 hour radius of the office up to
10% -15% of the time. Standard work hours are 8:00 – 5:00pm. We
work a 40 hour work week schedule, Monday – Fridays. WHERE YOUR
CAREER IS A FORCE FOR GOOD • Respond to technical and/or user
problems utilizing technical knowledge to troubleshoot and resolve
issues. Provide escalated technical support for complex issues as
needed. • Review records and document reports of malfunctions,
issues and maintenance as well as organizational, procedural, and
workflow plans and methods. • Review, analyze, and evaluate
technology and systems operations and provide recommendations to
improve efficiency and utilization. • Prepare metrics, activity and
progress reports regarding projects, tasks, and operations • Adhere
to standard operations and policies. Ensure compliance with
negotiated service level agreements. • Provide training and
guidance to other staff. Contribute expertise to projects. Scope:
Individual contributor that works under limited supervision. Apply
subject matter knowledge. Qualified candidates must be authorized
to work in the United States. The American Red Cross does not
sponsor employment visas. Additional
Qualifications/Responsibilities WHAT YOU NEED TO SUCCEED •
Bachelor’s degree required. Information Systems, Computer Science,
or related field preferred. • Experience: Minimum 2 years of
related experience or equivalent combination of education and
related experience required. • Skills & Abilities: Effective verbal
and written communication skills. Ability to apply technical
expertise to resolve problems. Ability to effectively prioritize
and execute tasks efficiently. Ability to work on a team. • Travel:
10-15% * Combination of candidate’s education and general
experience satisfies requirements so long as the total years equate
to description’s minimum education and general experience years
combined (Management experience cannot be substituted). Physical
Requirements: Physical requirements are those present in normal
office environment conditions. Operational flexibility is required
to meet sudden and unpredictable needs. Ability to use a computer,
applicable software, and office equipment for sustained periods of
time. May include sitting for long periods of time, driving a
vehicle, and working under challenging conditions. The above
statements are intended to describe the general nature and level of
work being performed by individuals assigned to this position. They
are not intended to be construed as an exhaustive list of
responsibilities, duties and skills required of personnel so
classified. Compensation: The starting hourly salary range for this
position is $28.00 - $31.00. We do not offer an annual bonus for
this role.
Keywords: Msccn, Smyrna , Field Technical Support Analyst - Nashville, TN, IT / Software / Systems , Nashville, Tennessee
