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Desktop Support

Company: Ciber Global LLC
Location: Smyrna
Posted on: January 4, 2019

Job Description:

Live IT Up at Ciber Global At Ciber Global, we believe the most inspired, innovative and industrious companies should win, regardless of size or legacy. We re the small company that cares and the big company that can. We deliver breakthrough performances and powerful solutions that are anything but cookie cutter in order to give our clients the competitive advantage they deserve. Work. Position description The Customer Care Center operates a 24x7x365 Service Desk. The Service Desk provides Tier 1 technical support. The Service Desk Tier 1 support includes but not limited to, troubleshooting hardware failures, software issues and password resets. All incidents are logged and managed through the ITSM system. Successful candidates must possess excellent customer care skills including telephone, verbal and written skills. Beneficial skills include experience with customer care, Service Now ITSM software and Cisco Unified Contact Center IPT System. The successful candidate will be provided training on tasks, tools and procedures required. This position requires the successful completion of a background investigation andor drug screen. Ciber Global is an Equal Opportunity Employer MinoritiesFemalesGender IdentitySexual OrientationProtected VeteransIndividuals with Disabilities. Play. Keep discovering! Click here httpswww.youtube.comwatch?v8Wk6XjKBMf0 . Grow. Ciber Global is an IT consulting company who partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, Ciber is an HTC Global Services company. For more information, visit www.Ciber.com httpwww.ciber.com . NA

Keywords: Ciber Global LLC, Smyrna , Desktop Support, IT / Software / Systems , Smyrna, Tennessee

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