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Desktop Support (Network Specialist)

Company: Ciber Global LLC
Location: Smyrna
Posted on: January 11, 2020

Job Description:

Make a difference Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you ll collaborate with experts. You ll join successful teams contributing to our clients success. You ll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. The Network Operations and Security Center (NOSC) within Customer Care Center is a 7x24x365 environment that supports the network infrastructure and enterprise systems, including the continuous monitoring of all services and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage.Responsibilities:Provide Tier1 troubleshooting of network and systems issues.Manage the Critical Incident process.Manage the SPAM / Virus remediation process.Provisions and supports IP Telephones.Provide IT phone support to customers during peak times and after hours.Working knowledge of large Cisco network infrastructures and troubleshooting.Working knowledge of Cisco IP Telephony provisioning.Working knowledge of IT Technical desktop and network phone support.Working knowledge of Active Directory.High level of attention to details.Excellent communication skills (written and verbal).Excellent organizational skills required.Ability to think outside the box and utilize critical thinking skills. Cisco Networks low level skills such as know how to read stats and logs. Not EngineeringCisco IP Telephony (IPT) configuration skills.Cisco Jabber troubleshooting. At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Ciber Global is an Equal Opportunity Employer Minorities/Females/Gender Identity/Sexual Orientation/Protected Veterans/Individuals with Disabilities. Find a purpose Embrace emerging technologies, create inventive solutions and meet intriguing client challenges. Be a part of something bigger working on teams that make a difference and transform business. Move ahead No matter where you are in your career, you can work to move to the next level. You ll work hand in hand with top-tier talent and be part of a team focused on the technologies that lead the way to exciting technological changes. - provided by Dice

Keywords: Ciber Global LLC, Smyrna , Desktop Support (Network Specialist), Other , Smyrna, Tennessee

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