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IT Specialist

Company: Tenneco
Location: Smyrna
Posted on: February 13, 2020

Job Description:

IT Specialist Tracking Code -846 Job Description Tenneco, Inc. has recently acquired Federal-Mogul. The strategic combination of Tenneco's Ride Performance business with Federal-Mogul's Motorparts business will establish a global aftermarket leader with an impressive portfolio of some of the strongest brands in the aftermarket including Monroe, Walker, Wagner, Champion, Fel-Pro and MOOG. The company's broader aftermarket product coverage, stronger distribution channels, and enhanced channel development will strengthen its position in established and high growth markets (China and India), and drive success through new mobility models and capturing evolving e-commerce opportunities. We are looking for an Information Technology Specialist who will be responsible for providing IT Infrastructure support on-site and remotely (solving second level Incident, Problem and Request management), maintenance (Change, Asset Management and Patching) and support project execution, partnering with Global IT team and external service providers, utilizing tools and following IT standards and procedures. The team is ready to act immediately on those candidates who are the best fit for the role. You'll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout. RESPONSIBILITIES: * Supports Incident and Request management submitted through the incident management system per service level objectives. * Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and mobile devices through staging or manual deployment of standard software (MS Office, Lotus Notes, SAP Client, VPN Software, Antivirus, Engineering and other Client Side software) or apps, PBX and Phone systems. * Supports Enterprise IT teams in additional troubleshoots and maintains Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendor. * Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure. * Supports the on-site Computer Room, Racks, cabling and Data room maintenance tasks. * Supports Vendor Service Management activities and partner with VMO and follows escalation processes. * Manages and maintains Asset Register through tools and conduct random physical audit. * Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and support restoration of data per requests. * Covers all critical equipment through Annual maintenance contract, reports issues with services providers and escalates per vendor services level agreement. * Follows Change Management processes and Critical Communication Process during outages and changes. * Actively participates in Local and Regional areas to understand business requirements, team progress, and work on action plans per committed timelines. * Supports in providing all infrastructure cost for AOP preparation and tracks spending monthly within the financial limits. * Participates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues. * Provides basic training new IT Users on IT Process and IT Systems usage. * Supports Entitlement processes for end users access request. * Executes patching plan for site(s) equipment's and execution the plan. * Participates and supports audit activities based on Internal Audit requirements. Required Experience EDUCATION: Bachelor's degree in Computer Science. SKILLS & EXPERIENCE: * Excellent Customer skills / Customer-focused, active listening, and empathy. * Highly organized and possess excellent verbal and written communication skills. As duties and priorities change frequently, you must be prepared to multi-task. * Experience with Organizational Change Management methodologies. * Excellent written and verbal communication skills in English. Ability to communicate in other languages relevant for the region is a plus. * Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows 10, Office 365, Symantec Antivirus, SAP Client, Bomgar and other Client side Software installation, Skype/Team Conferencing, HP Hardware (Desktop, Laptop, Printers). * Ability to work with limited Supervision. * Excellent Service Desk process knowledge and good understanding of service level objectives. Job Location Smyrna, Tennessee, United States Position Type Full-Time/Regular

Keywords: Tenneco, Smyrna , IT Specialist, Other , Smyrna, Tennessee

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