The Store Manager is responsible for managing all aspects of a
Thorntons store, under the supervision of the General Manager, by
ensuring each guest receives prompt and courteous guest service and
by promoting and living company values, and pushing store goals and
Essential Job Functions (RESPONSIBLE TO)
? Expertly manages sales, shrink, gross profit, and supplies by
maintaining excellent store standards. Ability to delegate tasks
appropriately and follow up to ensure completion.
? Analyze and file all reports.
? Demonstrates Thorntons core values by assisting and coaching
GSRs and providing helpful support to the GM. Willingly accepts
direction and feedback and adapts to the changing needs of the
? Achieve and sustain merchandising and brand standards.
? Display all products according to planogram and monthly
? Keep all sales and storage areas organized.
? Ensure that safety equipment is available and in useable
? Accurately counts, stocks, orders inventory, and provides data
to support store profitability; very organized. Proactively finds
solutions based on data collected.
? Train and empower team members to delight guests through
demonstrating Thorntons core values. Supports and guides team
members through career path. Holds Team Members to a high standard
of execution through coaching and accountability.
? Adheres to all Thorntons policy and procedures.
? Perform additional duties as assigned.
? High School Diploma or GED
? All experience will be considered
? Ability to speak, read, understand, and write the English
? Ability to perform accurate mathematical calculations
? High energy and strong work ethic.
? Excellent interpersonal skills.
? Possess effective leadership and management behaviors.
? Assertive communication skills.
? Self-motivated to achieve excellence.
? Effectively works together to manage the tasks and processes
and puts the needs of the store and the team above their own.
? Positively interacts with guests and builds brand loyalty
through store and merchandise appearance.
? Strong guest service skills.
? Sufficient visual acuity to check identification and process
? Ability to read and understand instructions for operation of
electronic cash registers and other equipment.
? Ability to read electronic fuel reports.
? Equipment/Special Expertise
? Knowledge and experience with desktop and mobile devices for
? Other Considerations
~ Must be able to climb a ladder to clean windows, stock
shelves, make price changes, etc.
~ The Store Manager must have a valid driver’s license in order
to complete price surveys. This survey requires the Manager to have
a vehicle on site and drive the area of competition which may
include several streets and interstate highways. The average miles
driven are ten to twenty miles in possible heavy traffic and in all
weather conditions. The survey may be required multiple times per
day and without scheduled notice.