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Onsite Client Support Specialist, Medical Devices - Nashville, TN

Company: KARL STORZ Endoscopy - America
Location: Smyrna
Posted on: November 11, 2021

Job Description:

Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 11938

Pay Grade: US-B10

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

KARL STORZ Endoscopy-America, Inc. (KSEA) is headquartered in El Segundo, California, and is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices, and OR1® operating room integration technologies.

ROLE OVERVIEW

KARL STORZ is currently seeking an Onsite Endoscopic Specialist (OES) to work at our client's site in Nashville, TN.

Reporting to the Region Manager of Onsite Service, the primary responsibility of this role is to provide on-site, hands-on client support of KARL STORZ' medical devices (including hand instruments and video equipment) for the role's assigned clients (hospital or surgery center). This role will be primarily working with the client's Sterile Processing Departments and Operating Room team members.

KEY RESPONSIBILITIES

Key responsibilities will include, but may not be limited to:

  • Face-to-face client support, including Operating Room, Sterile Processing Department and Biomed
  • Daily maintenance and management of the client's KARL STORZ devices
  • Maintain the instrument sets so they are always in excellent working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; trouble shoot video and instrument issues in the Operating Room; inspection of the instruments and documentation of their functionality
  • Training and education of KARL STORZ devices and/or services for the Operating Room and supporting departments
  • Identifying process improvement opportunities and designing workflows to improve efficiencies and reduce repair costs
  • Tasks will vary depending on the agreement with the account and will generally include:
    • KARL STORZ video tower / system set-up and support;
    • Inspection, repair, troubleshooting and replacement of KARL STORZ devices;
    • Monitoring, reporting and facilitating repair/ exchange transactions;
    • Transporting, cleaning/sterilization and packaging of KARL STORZ instruments after use.


REQUIREMENTS

Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
  • A minimum education level of a high-school diploma
  • 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management
  • Possess exceptional organizational skills and the ability to multi-task
  • MS Office - proficient user as role will need to work with Excel spreadsheets and reporting
  • Role requires the completion a drug screening for safety sensitive positions


Preferred, but not required
  • Associate's or Bachelor's degree
  • Certified Registered Central Service Technician (CRCST) certification


#LI-KM1

Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations
  • Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
  • 3 weeks' vacation, 10 holidays plus paid sick time*
  • 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution
  • Section 125 Flexible Spending Accounts
  • Life, STD, LTD & LTC Insurance
  • Tuition reimbursement of up to $5,250 per year
  • Fitness reimbursement up to $200 annually
  • Employee referral program of up to $2,000 per hire
  • And much more!

*Field sales, internships and part-time employees are not eligible except for where required by state law.
Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.

Keywords: KARL STORZ Endoscopy - America, Smyrna , Onsite Client Support Specialist, Medical Devices - Nashville, TN, Other , Smyrna, Tennessee

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