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(F&A)Help Desk Tech

Company: TEKsystems
Location: Smyrna
Posted on: January 10, 2022

Job Description:

Description:



Current Posting 97132 - Subs need to be in by Jan 4th 2022 Note from Hailey S- "Based on the last candidates submitted, we are needing candidates who are more focused on customer service and less on hardware support." 80% of this role will be providing first level contact and issues resolution for the main help desk phone line and email. The role involves responding to questions and issues as reported by multiple application users, learning the established procedures for support, and recording issues on an incident tracking system in a timely manner. Response to these issues include troubleshooting the incident cause and resolution or escalation. The employee will work mostly independently with users. Key competencies include excellent verbal and written communication skills, as well as, outstanding customer service skills. 10% of the role will be the employee learning and following agency requirements for application account access and carefully examining all application access forms. Setting-up accounts for new users which meet the department requirements. 10% of the role will be learning the Department's Educational Information System and the six integrated student information systems that the districts in Tennessee use for their data collection.



Skills:



Help desk, Service desk, Windows 10, Active directory, troubleshooting, phone support, customer service, application support, Ticketing system, Windows 7, Windows



Top Skills Details:



Help desk,Service desk,Windows 10,Active directory



Additional Skills & Qualifications:



1. Help desk support experience 2. Troubleshooting incident cause, resolution, and escalation 3. Excellent verbal and written skills 4. Ability to provide Customer Service to end users



Experience Level:



Entry Level



About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Keywords: TEKsystems, Smyrna , (F&A)Help Desk Tech, Other , Smyrna, Tennessee

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