Program Support Assistant
Company: Veterans Affairs, Veterans Health Administration
Location: Smyrna
Posted on: June 21, 2022
|
|
Job Description:
Summary The Program Support Assistant position is located with
the CPAC, organizationally aligned under the Chief Finance Officer
in the Veteran Services Department. The CPAC is a regionally
consolidated business entity established to increase revenue
operations throughout the VHA network using an industry best model.
Responsibilities The Veteran Services Program Support Assistant
(PSA) serves as the primary CPAC contact for the Veteran, Veteran
representative, or advocate regarding all aspects of VA 1st party
copayment debt within the VA system. The PSA explains VA financial
programs, VA regulatory requirements, and available debt management
options. This process includes conducting interviews to ascertain
current financial concerns and limitations and identifying issues
and barriers of understanding in navigating VA financial policy.
The PSA gathers relevant documents and data from multiple VHA and
VBA systems (when necessary) and completes adjustments to Veteran
copayment accounts as needed to resolve Veteran requests for debt
relief and assistance. The PSA provides assistance and guidance to
Veteran customers with the following internal and external
agencies: VA Debt Management Center (DMC), Internal Revenue Service
(IRS), Treasury Offset Program (TOP), the Treasury Cross Servicing
Program (CS), Congressional and White House communication teams,
and multiple Veteran Services Organizations (VSO). Work Schedule:
Mon-Fri 8:00am-4:30pm Compressed/Flexible: Available Telework:
Available after training is complete, after supervisor approval
Virtual: This is not a virtual position. Position Description/PD#:
Program Support Assistant/PD53003A Relocation/Recruitment
Incentives: Not Authorized Permanent Change of Station (PCS): Not
Authorized Financial Disclosure Report: Not required Requirements
Conditions of Employment You must be a U.S. Citizen to apply for
this job All applicants tentatively selected for VA employment in a
testing designated position are subject to urinalysis to screen for
illegal drug use prior to appointment. Applicants who refuse to be
tested will be denied employment with VA. Selective Service
Registration is required for males born after 12/31/1959 You may be
required to serve a probationary period Subject to
background/security investigation Selected applicants will be
required to complete an online onboarding process Participation in
the seasonal influenza vaccination program is a requirement for all
Department of Veterans Affairs Health Care Personnel (HCP)
Participation in the Coronavirus Disease 2019 (COVID-19)
vaccination program is a requirement for all Veterans Health
Administration Health Care Personnel (HCP) - See "Additional
Information" below for details. Qualifications To qualify for this
position, applicants must meet all requirements by the closing date
of this announcement, 06/23/2022. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS
grade any time in the past 52 weeks must also meet time-in-grade
requirements by the closing date of this announcement. For a GS-06
position you must have served 52 weeks at the GS-05. The grade may
have been in any occupation, but must have been held in the Federal
service. An SF-50 that shows your time-in-grade eligibility must be
submitted with your application materials. If the most recent SF-50
has an effective date within the past year, it may not clearly
demonstrate you possess one-year time-in-grade, as required by the
announcement. In this instance, you must provide an additional
SF-50 that clearly demonstrates one-year time-in-grade. You may
qualify based on your experience as described below: Specialized
Experience: You must have one year of specialized experience
equivalent to at least the next lower grade GS-05 in the normal
line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are
not limited to: 1) Makes determinations as to the correct course of
remedy and eligibility for copayment charge adjustments, and
performs corresponding accounting adjustments. 2) Ensures that all
pertinent information is gathered and entered into automated
systems in a timely and accurate manner. 3) Responsible for all
aspects of the billing level adjustment, remedy and correction
actions, and overall resolution of 1st party co-payment debt. 4)
Communicates and treats customers, representatives, stakeholders,
visitors, and all staff in a professional, courteous, tactful, and
respectful manner. 5) Handles conflict and problems in dealing with
customers constructively and appropriately. You will be rated on
the following Competencies for this position: Customer Service
(Clerical/Technical)InsuranceOperating SystemsProblem Solving
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience. Note: A
full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually
spent in appropriate activities. Applicants wishing to receive
credit for such experience must indicate clearly the nature of
their duties and responsibilities in each position and the number
of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary with long periods of sitting at a
desk, working with computers daily. Some work may require walking
in offices and similar areas for meetings. Work may also require
walking and standing in conjunction with travel to and attendance
at meetings and conferences away from the worksite. The work does
not require any special physical effort. For more information on
these qualification standards, please visit the United States
Office of Personnel Management's website at
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education There is no educational substitution at this grade level.
Additional Information The Career Transition Assistance Plan (CTAP)
provide eligible displaced Federal/VA competitive service employees
with selection priority over other candidates for competitive
service vacancies. To be qualified you must submit appropriate
documentation (a copy of the agency notice, your most recent
performance rating, and your most recent SF-50 noting current
position, grade level, and duty location) and be found
well-qualified for this vacancy. To be well-qualified: applicants
must possess experience that exceeds the minimum qualifications of
the position including all selective factors, and who are
proficient in most of the required competencies of the job.
Information about CTAP eligibility is on OPM's Career Transition
Resources website at
http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional
vacancies. To ensure compliance with an applicable preliminary
nationwide injunction, which may be supplemented, modified, or
vacated, depending on the course of ongoing litigation, the Federal
Government will take no action to implement or enforce the COVID-19
vaccination requirement pursuant to Executive Order 14043 on
Requiring Coronavirus Disease 2019 Vaccination for Federal
Employees. Therefore, to the extent a VA job announcement includes
language requiring applicants to be fully vaccinated against
COVID-19 pursuant to Executive Order 14043, that requirement does
not currently apply to this Job Announcement. VA may request
information regarding your vaccination status, if selected, for the
purposes of implementing other workplace safety protocols, such as
masking, physical distancing, testing, travel, and quarantine. If
you are unable to apply online or need to fax a document you do not
have in electronic form, view the following link for information
regarding an Alternate Application.
Keywords: Veterans Affairs, Veterans Health Administration, Smyrna , Program Support Assistant, Other , Smyrna, Tennessee
Click
here to apply!
|