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Returns Coordinator

Company: Thorndale Partners
Location: Smyrna
Posted on: May 26, 2023

Job Description:


Title: Returns Coordinator (Contract)

COMPENSATION: $17/hr - $20/hr

Type: Temp to Potential Hire

Location: La Vergne, TN

OPPORTUNITY: Returns Coordinator (Contract)

We are looking for an individual to oversee the handling of customer returns, ensuring optimal satisfaction. This position involves the management of returned products, with a focus on delivering timely solutions in a professional manner. The ideal candidate will possess excellent communication skills, be highly organized, and be able to adapt to changing work environments.

RESPONSIBILITIES: Returns Coordinator (Contract)

  • Assist in the management of new and existing supplier relationships with a supply base that includes both domestic and international suppliers.
  • Process and document returned merchandise.
  • Capture photographic evidence to support claims.
  • Manage credit approvals for customers.
  • Respond to customer inquiries regarding returns and credits.
  • Utilize computerized database for customer and product research.
  • Respond to voicemail and email correspondence in a timely manner.
  • Collaborate with other departments to resolve shipping, ordering, stocking, and damage issues.
  • Arrange for vendor returns and complete necessary paperwork.
  • Maintain accurate records and documentation.
  • Stay up-to-date with product changes.
  • Maintain a clean and organized workspace.
  • Review and resolve customer account issues.
  • Develop and implement standard operating procedures.
  • Ensure accuracy of order entry and follow-up with quotes.
  • Generate and distribute reports as needed.
  • Coordinate with Warehouse to manage returns inventory.
  • Prepare non-sellable items for disposal and arrange for proper scrapping.
  • Facilitate the transfer of incorrectly delivered returns.
  • Provide support to warehouse and call center as needed.

    REQUIREMENTS: Returns Coordinator (Contract)

    • High School Diploma or GED
    • 1+ years of related experience is preferred (including internships)
    • Basic computer skills

      Thorndale Partners, LLC

      Your trusted talent acquisition partner working to provide a premium experience to both job seekers and hiring managers.

      Please visit our to learn more and follow us on .

Keywords: Thorndale Partners, Smyrna , Returns Coordinator, Other , Smyrna, Tennessee

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