Returns Coordinator

Company: Thorndale Partners
Location: Smyrna
Posted on: May 26, 2023

Job Description:

DETAILS:

Title: Returns Coordinator (Contract)

COMPENSATION: $17/hr - $20/hr

Type: Temp to Potential Hire

Location: La Vergne, TN



OPPORTUNITY: Returns Coordinator (Contract)

We are looking for an individual to oversee the handling of customer returns, ensuring optimal satisfaction. This position involves the management of returned products, with a focus on delivering timely solutions in a professional manner. The ideal candidate will possess excellent communication skills, be highly organized, and be able to adapt to changing work environments.



RESPONSIBILITIES: Returns Coordinator (Contract)

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• Assist in the management of new and existing supplier relationships with a supply base that includes both domestic and international suppliers.
  
• Process and document returned merchandise.
  
• Capture photographic evidence to support claims.
  
• Manage credit approvals for customers.
  
• Respond to customer inquiries regarding returns and credits.
  
• Utilize computerized database for customer and product research.
  
• Respond to voicemail and email correspondence in a timely manner.
  
• Collaborate with other departments to resolve shipping, ordering, stocking, and damage issues.
  
• Arrange for vendor returns and complete necessary paperwork.
  
• Maintain accurate records and documentation.
  
• Stay up-to-date with product changes.
  
• Maintain a clean and organized workspace.
  
• Review and resolve customer account issues.
  
• Develop and implement standard operating procedures.
  
• Ensure accuracy of order entry and follow-up with quotes.
  
• Generate and distribute reports as needed.
  
• Coordinate with Warehouse to manage returns inventory.
  
• Prepare non-sellable items for disposal and arrange for proper scrapping.
  
• Facilitate the transfer of incorrectly delivered returns.
  
• Provide support to warehouse and call center as needed.
  
  
  
  REQUIREMENTS: Returns Coordinator (Contract)
  
  
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  • High School Diploma or GED
    
  • 1+ years of related experience is preferred (including internships)
    
  • Basic computer skills
    
    
    
    
    
    
    
    Thorndale Partners, LLC
    
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Keywords: Thorndale Partners, Smyrna , Returns Coordinator, Other , Smyrna, Tennessee