Account Specialist - Chattanooga
Company: Disability Solutions
Location: Chattanooga
Posted on: May 6, 2024
Job Description:
Farm Credit Mid-America is a financial services cooperative
serving financial needs of farmers and rural residents in Arkansas,
Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to
secure the future of rural communities and agriculture. We are
passionate about serving the needs of our rural communities and
creating positive customer experiences. Farm Credit Mid-America is
a great place to work! We have been named as a Best Places to Work
in Kentucky for the past 11 years. At Farm Credit Mid-America we
put our customers and team members at the heart of all we do.
SCHEDULE: Full Time TRAVEL REQUIRED: 0% - 5% COMPENSATION:
$46,837.00 to $95,645.00 base salary plus potential for variable
compensation. Base pay is determined by your skills,
qualifications, experience, and location. Farm Credit
Mid-America/Rural 1st may compensate outside of the salary range
for bona fide reasons not related to membership in a protected
class. About Our OpportunityOur Account Specialist provides
exceptional customer service by delivering financial services.
Customer service is defined as internal and external customer care.
Responsibilities include loan origination and delivery of credit,
evaluating the portfolio to identify cross-selling opportunities
and marketing campaigns for those opportunities, and continued
communication with the customer during the loan approval process.
How You Will Spend Your Time
- Creates an exceptional customer experience by delivering timely
and thorough service in a way that exceeds customer expectations
while meeting internal deadlines.
- Works with peers and customers to understand customer goals,
credit strengths and weaknesses to deliver value-added information
that will assist them in their farming operation.
- Establishes, develops, and maintains strong customer
relationships by sharing in active conversations and consistently
providing exceptional customer service.
- Utilizes technology effectively to serve customers.
- Obtains and processes new applications, renewals, and loan
servicing requests.
- Interprets and evaluates financial information; asks to
probing/ follow up questions to recommend the appropriate product
or service.
- Delivers loan decisions, talking points and conditions.
- Occasional involvement in joint sales calls to enhance customer
relationships.
- Follows guidance in all process guides as appropriate for the
role, proactively staying up to date with all association
changes/ownership/accountability.
- Renewal administration including requesting financial
information from customers, meeting with customers, inputting
financial information and adhering to targets and timelines.
- Proactively evaluate the portfolio and assess customer
information to cross-sell products.
- Partners with Financial Officers to plan and implement
marketing strategies.
- Utilizes new tools and resources to deliver an exceptional
customer experience. Minimum Education & ExperienceBachelor's
Degree in Agriculture, Business or related field. At least six
years of successful experience in two or more of the following
areas: financially related customer service, loan processing, loan
servicing. Farm Credit Mid-America experience or extensive
knowledge of agricultural industry (personal, professional or
educational) preferred. Mental and Physical RequirementsWhile
engaged in this position, team members will routinely sit, use
hands for tasks, and communicate orally. Standing or walking is
frequently required, while occasional demands include reaching with
hands and arms, and lifting or moving up to ten pounds. Vision
requirements encompass close and distance vision. The work
environment typically has a moderate noise level. This role may
entail a blend of mental and physical capabilities, requiring
strong mental acuity, problem-solving skills, and occasional
physical tasks such as standing, lifting, or extended computer
usage. Some roles may require physical or mental requirements
related to driving, such as a valid driver's license, and the
ability to drive a long-distance. Reasonable accommodations will be
considered for individuals as requested. Farm Credit Mid-America
provides a competitive total rewards package to our team members.
This includes an award winning 401(k) Plan. Our Health and
Financial wellness benefits provide safety, security and peace of
mind for you and your family. Here is a highlight of our . Farm
Credit Mid-America is an Equal Opportunity Employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
veteran status, disability or any other category protected by law.
#LI-ONSITENearest Major Market: Chattanooga
Keywords: Disability Solutions, Smyrna , Account Specialist - Chattanooga, Other , Chattanooga, Tennessee
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