Service Advisor
Company: National Indoor RV Centers
Location: Lebanon
Posted on: October 28, 2024
Job Description:
National Indoor RV Centers is seeking a highly skilled and
customer-focused Service Advisor to join our team. The Service
Advisor will be responsible for managing the service department and
ensuring customer satisfaction with our services. The successful
candidate will work closely with the service team to identify
customer needs and provide solutions to any issues that arise.
Compensation: Base + Bonus Average annual earnings are between
$85,000 - $115,000Key Responsibilities:
- Greet customers and provide them with a positive and
professional experience
- Listen to customer concerns and identify their needs
- Document and accurately communicate service requests to the
service technicians
- Ensure that all necessary parts and supplies are ordered and
available for the service technicians
- Schedule service appointments, maintain an organized service
schedule and manage the service department's workflow
- Inform customers about service recommendations, provide them
with estimates of costs and obtain customer or warranty approval
prior to work being performed
- Keep customers informed about the status of their RV throughout
the service process and any additional repairs that may be
required
- Maintain accurate records of customer interactions and service
appointments and ensure that all necessary documentation is
completed
- Follow up with customers after service appointments to ensure
their satisfaction
- Provide excellent customer service, handle any customer
concerns or complaints, and ensure that any issues are addressed
promptly and professionally
- Maintain a clean and organized work environmentQualifications:
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Excellent organizational and time-management skills
- Knowledge of RV repair and maintenance
- Computer skills, including proficiency with Microsoft Office
and service software programs
- Valid driver's licenseAt NIRVC, our customers mean everything
to us. We are focused on supporting the RV lifestyle with our
service department 7 days a week. We have recently transitioned to
a 7-day schedule at several of our locations, and all service &
parts departments will move to this customer focused schedule in
2025. All service positions will operate on a 12-hour work day,
working 3-4 days per week depending on their schedule. Your offer
of employment will be dependent on your availability to work a
12-hour shift scheduled 3 or 4 days during the week, on blue or
gold shift. Working Conditions:
- This job may require standing, walking, or sitting for extended
periods of time.
- The work environment may be noisy and include exposure to
fumes, dust, and other hazards associated with working in a service
department.
- The position may require working weekends or holidays depending
on customer demand. What we offer: We offer a competitive salary
and benefits package, as well as opportunities for career
advancement.
- Medical, Dental, and Vision - Available 1st of the month
following start date
- Voluntary Supplemental benefits (STD, LTD, Life, Accident,
Critical Illness)
- 401K
- Over 100 hours of PTO in the 1st year
- 4 paid Holidays and 40 hours of Floating Holiday
- Industry leading pay
- Brand new facilities
- Advancement opportunitiesIf you are a customer-focused
individual with a passion for the RV industry, we encourage you to
apply for this exciting opportunity.We are an Equal Opportunity
Employer (EOE). All applicants must be able to pass pre-employment
testing including a background check, MVR, and drug screen.
PIe235f8e0d11a-37248-35774019
Keywords: National Indoor RV Centers, Smyrna , Service Advisor, Other , Lebanon, Tennessee
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