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Mechanical Support Advisor

Company: Beacon Hill Staffing Group, LLC
Location: Smyrna
Posted on: May 7, 2021

Job Description:

MECHANICAL SUPPORT ADVISOR: DETAILSTitle: Mechanical Support AdvisorLocation: Smyrna TNStart Date: ASAPPay Rate: $17-22/hourType: Contract to Hire OpportunityHours: Standard Business HoursOpenings: 1 openingsRemote opportunity: Yes, this will be a remote opportunity, however will require a short period of on-site training, in the Nashville/Smyrna area.REQUIREMENTS: MECHANICAL SUPPORT ADVISOR* Must have 2+ years working in electrical, HVAC, or refrigeration experience* Must have good computer skills* Must have the ability/experience to troubleshoot mechanical problems* Strong customer service skills* Ability to be on the phones a majority of day* Ability to guide field agents through mechanical issues over the phone* Read wire diagrams and technical documents to find solutions* Strong communication and organization skills* Reasoning Ability: Very High Skills - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.* High mechanical ability, good working knowledge of electrical theory, water treatment best practices and hydraulic systems preferred.RESPONSIBILITIES: MECHANICAL SUPPORT ADVISOR* Ongoing maintenance of internal and external service and support documentation and resources for relevant equipment lines.* Responsible for the quality and execution of mechanical phone assistance* Completes projects and tasks to ensure the implementation and efficacy of after sales support with regard to best practices, preventive maintenance programs, parts stock recommendations and field service activities.* Provide excellent customer service directly or indirectly through interactions with service providers and customers:* Communicates highly mechanical information to service personnel.* Maintain high-level customer satisfaction by clarifying customer needs and ensuring they are met.* Provide mechanical assistance to answer questions or resolve problems for customers and technicians over the phone.* Maintain a mindset of continuous improvement in terms customer satisfaction and the development of resources for field support.* Provide mechanical assistance and resources:* Work to ensure that the product know-how (mechanical competence)* In collaboration with relevant engineering and support teams, provide and/or release relevant direction and documentation to internal service departments as updates to current and past equipment are made available.* Work to facilitate customer resolution for escalated issues and engage the necessary internal and external stakeholders to find a resolution that meets the customer's satisfaction.* Recommends changes to products or services to fulfill customer and service provider needs.* Collect and communicate repetitive failure analysis to aid in quality improvement process.* Collaborate with Mechanical Product Support team to implement and modify equipment maintenance programs, in cooperation with relevant engineering and support teams that meet the cost and reliability needs of the particular market.* Develop relevant relationships with operational and technical department personnel of key customers.* Provide phone assistance to Service Providers in order to:* Assist in mechanical troubleshooting questions in relation to service activities.* Provide part and sub-system identification and assist in placement of parts orders as necessary.* Distribute technical bulletins and resources as field scenarios dictate.* Verify warranty status.* Assist in quoting of large scale extensive repair.* Document details of calls taken to maintain an accurate customer and equipment service history.* Dispatch Service Providers as necessary.* Handle and resolve more complex customer requests or complaints when necessary.Find Us on Facebook!Follow Us on Twitter!Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting We look forward to working with you.Beacon Hill. Employing the Future---Job Requirements:The ideal candidate will have firm understanding of HVAC, electrical and/or refrigeration. This candidate will also need to be able to display patience, and the ability to provide clear instructions of technical procedures over the phone.

Keywords: Beacon Hill Staffing Group, LLC, Smyrna , Mechanical Support Advisor, Professions , Smyrna, Tennessee

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