Customer Service Associate - Logistics
Company: Penske
Location: Smyrna
Posted on: June 25, 2022
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Job Description:
Position Summary:
A Penske Logistics Customer Service Associate monitors delivery
schedules to assure timely delivery of materials and products to
customer locations. Manage time sensitive information and
transactions in order to ensure on-time delivery by tracking
shipments for pick-up, estimating times of arrival and delivery,
and recovering loads when necessary. Candidate must have proven
communication with a strong focus on internal and external customer
service to meet business needs.
Major Responsibilities:
• Use TMS system to enter & process customer orders
• Work closely with common carriers to ensure on-time deliveries by
checking shipment status daily and maintaining transportation
relationships.
• Communicate with associates from other shifts
• Complete daily logs and checklists
• Work with customer to resolve any transportation issues
• Identify cost savings opportunities for the customer
• Other projects and tasks as assigned by supervisor
Qualifications:
• At least 1 year of customer service experience required
• Bachelor's Degree or some college preferred / High school diploma
or equivalent necessary
• Ability to manage multiple tasks and prioritize time sensitive
situations in a fast paced environment
• Advanced computer skills including Excel and Outlook required
• Must also be able to learn and regularly operate multiple company
and customer owned transportation systems & applications
• Excellent problem solving and analytical skills
• Ability to adapt in a dynamic environment
• Ability to work First, Second and Third Shift as needed.
Flexibility with scheduling required
• Regular, predictable, full attendance is an essential function of
the job
• Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening
required.
Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck
Leasing. With operations in North America, South America, Europe
and Asia, Penske Logistics provides supply chain management and
logistics services to leading companies around the world. Penske
Logistics delivers value through its design, planning and execution
in transportation, warehousing and freight management. Visit
www.PenskeLogistics.com to learn more.
Keywords: Penske, Smyrna , Customer Service Associate - Logistics, Professions , Smyrna, Tennessee
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