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Desktop Support Analyst

Company: Robert Half Technology
Location: Smyrna
Posted on: November 11, 2019

Job Description:

If you're looking for work in the Service field, Robert Half Technology is looking for a Desktop Support Technician with the ability to communicate complex technical information to non-technical users in an understandable and concise format. Problem solvers who prefer to work in a challenging and positive environment may succeed this Desktop Support Technician role. This Desktop Support Analyst position, which is a long-term temporary opportunity, is located in the Smyrna, Tennessee, area. What you get to do every single day - Be in contact regularly and effectively with ticket submitters - Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities - Match hardware repairs with the appropriate vendors - Solve computer problems, and implement appropriate action/solutions - Offer computer desktop support in accordance with established policies and procedures - Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals- Proven knowledge of MS Windows 7 in an Active Directory environment - Active Directory experience - Proficiency in virtualization - Practical knowledge of PC desktop/workstations - Foundational knowledge in Microsoft Windows Server 2008 - Command of routers - Well-founded grasp of switches - General familiarity with Microsoft Windows 8 - Comprehensive knowledge of Microsoft Office 365 - Ability to write reports, business correspondence, user instructions, and procedure manuals - 3+ years of desktop support or other related experience - provided by Dice

Keywords: Robert Half Technology, Smyrna , Desktop Support Analyst, Professions , Smyrna, Tennessee

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