Helpdesk Agent
Company: KBM Enterprises
Location: Smyrna
Posted on: February 24, 2021
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Job Description:
9 month contract with possible extensionremote for now Answer
STS Service Desk Phone50% Create and route Service Now Incidents25%
Tier 1 Customer Support and Troubleshooting25% The Customer Care
Center operates a 24x7x365 Service Desk. The Service Desk provides
Tier 1 technical support. The Service Desk Tier 1 support includes
but not limited to, troubleshooting hardware failures, software
issues and password resets. All incidents are logged and managed
through the ITSM system. Successful candidates must possess
excellent customer care skills including telephone, verbal and
written skills. Beneficial skills include experience with customer
care, Service Now ITSM software and Cisco Unified Contact Center
IPT System. The successful candidate will be provided training on
tasks, tools and procedures required. - provided by Dice
Keywords: KBM Enterprises, Smyrna , Helpdesk Agent, Sales , Smyrna, Tennessee
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