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Guest Service Representative R2 - Store 600

Company: Thorntons Inc
Location: Smyrna
Posted on: November 28, 2018

Job Description:

Description The Guest Service Representative is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives. Requirements Essential Job Functions (RESPONSIBLE TO)* Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.* Ring all sales as discussed in the operations procedures.* Assure proper sale and accounting of money orders/lottery during shift.* Accurately account for price overrides, store use of merchandise, voids, returns and waste.* Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.* Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.* Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.* Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.* Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).* Clean the parking lot and grounds surrounding the store as needed.* Advise store management of any maintenance or safety problems.* Practices safe working habits that align with company safety rules* Properly uses the Guest Service Department for guest service issues* Stay familiar with all Thorntons policies applicable to the GSR position as outlined on Thorntons Intranet.* Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations* Perform additional duties as assigned.* Maintain PAR levels as outlined on PAR sheet per store expectations. Preferred Qualifications Education - High School Diploma or GED Experience - All experience will be considered Knowledge/Skills - Ability to speak, read, understand, and write the English language. - Ability to perform accurate mathematical calculations - High energy and strong work ethic. - Excellent interpersonal skill. - Strong guest service skills. - Works well with others in a team environment - Sufficient visual acuity to check identification and process money orders. - Ability to read and understand instructions for operation of electronic cash registers and other equipment. - Ability to read electronic fuel reports. Equipment/Special Expertise - N/A Other Considerations - Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc. - Properly records time on the TOTS systems and signs a time report verifying all hours worked - Understands that company funds are not available for personal use

Keywords: Thorntons Inc, Smyrna , Guest Service Representative R2 - Store 600, Sales , Smyrna, Tennessee

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